Support
Last updated
Email support@ramola.ai. Tell us your club name and what happened — we answer within a day.
The map is blank or grey
Almost always zoom. The aerial imagery is published down to a fixed level and no further, so past a point there is nothing sharper to load. Zoom out a step. If the map is blank at every zoom, you have no connection and no offline pack — see below.
I have no signal at the stand
That is the normal case and the app is built for it. Before you leave the truck, open Stands → Download this property. The map, your stands and check-in all work with no bars.
Anything you do offline — checking in, a sighting, a stand report — is saved on the phone and sends itself when you get back in range. You can see what is waiting under More → Waiting to send. Do not sign out while something is waiting; the app will warn you.
Scanning the tag does not work
Every placard carries a code printed underneath the QR. Tap Tag missing or unreadable? and type it. If the placard is gone, tell a club manager — they can issue a new tag from the web console, and the old one stops working.
It says I am at the wrong stand
You scanned a different stand from the one you booked. That check exists because two stands eighty yards apart look identical on a map at 5am. The app will offer to move you if the stand you are actually in is free.
I forgot my password
Email support@ramola.ai from the address you sign in with, and we will reset it for you. Resetting it yourself by email is not switched on yet, and we would rather say so than show you a button that quietly does nothing.
Who can see where I am
Active members of your club, and only between checking in and checking out. Not before, not after, not when the app is closed. The privacy page explains how that is enforced.
Delete my account
In the app: More → Delete my account. On the web: Account → Delete my account. It deletes; it does not deactivate. What goes and what stays is on the privacy page.
Starting a club
Clubs are set up by hand at the moment — email support@ramola.ai with your club name and roughly how many stands you run, and we will get you going.